Last updated: 21 October 2026
This Privacy Policy explains how FAMAX Technology (M) Sdn. Bhd. (registration no. 200601028954 (748710-K)) (“FAMAX”, “we”, “us”) collects, uses and protects personal data when you visit famax.com.my, contact us or send us an enquiry. We process personal data in line with Malaysia’s Personal Data Protection Act 2010 (PDPA) and, for visitors in the European Economic Area and the United Kingdom, the General Data Protection Regulation (GDPR / UK GDPR).
1. Who is responsible for your data
FAMAX Technology (M) Sdn. Bhd.
A135, Jalan 2B, Kawasan Perusahaan MIEL Fasa 3, Sungai Lalang, 08000 Sungai Petani, Kedah Darul Aman, Malaysia
Phone: +604-441 5998
Email for privacy requests: info@fmefamax.com
2. What personal data we collect
- Information you give us — name, company, job title, business email, phone number, country and the content of your message when you email us or use a form on this website.
- Quotation requests — drawings, specifications and other technical files you upload or send, and related project details (materials, quantities, delivery dates). These may contain personal data such as names in title blocks.
- Supplier and job applications — details you send us as a prospective supplier or job applicant.
- Technical data — IP address, browser type, device information, pages visited and date/time of access, recorded in server logs and by essential website functions.
3. Why we use your data and our legal basis
- To reply to enquiries and prepare quotations (steps taken at your request before a contract / legitimate interest in responding to business enquiries).
- To manage customer, supplier and business relationships (performance of a contract / legitimate interest).
- To keep this website secure, prevent spam and abuse, and fix technical problems (legitimate interest).
- To meet legal, tax, audit and regulatory obligations (legal obligation).
- To measure how the website is used, only where you have given consent through our cookie banner (consent).
We do not sell personal data and we do not use it for automated decision-making.
4. Confidential technical information
Drawings and technical files you send us are used only to evaluate and quote your project and are shared internally on a need-to-know basis. We are happy to sign a non-disclosure agreement before you share sensitive information.
5. Who we share data with
- Service providers that host and operate this website and our email (for example our web hosting, email and security providers), acting on our instructions.
- Professional advisers, auditors and certification bodies where required.
- Authorities where required by law.
Some providers may process data outside Malaysia or outside your country. Where this happens we take reasonable steps to ensure your data is protected, including contractual safeguards where required by GDPR.
6. Third-party content on this website
Some pages load content from third parties, such as Google Fonts, embedded maps, YouTube videos and social media links. These services may receive your IP address and set their own cookies when their content loads. Please see their privacy policies for details.
7. Cookies
We use essential cookies needed for the website to work and stay secure. Analytics or marketing cookies are used only if you accept them in the cookie banner, and you can change your choice at any time.
8. How long we keep data
We keep enquiry and quotation data for as long as needed to respond and manage the business relationship, and then for up to 7 years to meet legal and audit requirements. Unsuccessful quotation files are deleted after 12 months unless you ask us to keep them. Job application data is kept for 12 months.
9. Your rights
Subject to applicable law, you may ask to access or correct your personal data, limit or object to how we use it, withdraw consent, or (under GDPR) request deletion or a copy of your data in a portable format. To make a request, email info@fmefamax.com. We may need to verify your identity. If you are in the EEA or UK you can also complain to your local data protection authority.
10. Security
We use appropriate technical and organisational measures to protect personal data, including encrypted connections (HTTPS), access controls and regular backups. No method of transmission over the internet is completely secure.
11. Changes to this policy
We may update this policy from time to time. The latest version will always be posted on this page with its update date.